Reference

Privacy Policy for Your merak77 Account

We collect only the account, device and wallet data needed to keep your login, DANA, OVO, GoPay and QRIS records accurate where local law permits.

DANA wallet contextQRIS receipt recordsAccount > Profile > Privacy24/7 chat privacy help
merak77 Privacy Policy for Your merak77 Account
CONTACT PRIVACY

How You Reach Our Privacy Team

Privacy requests work faster when you contact us from the same account email, phone number, or wallet receipt used on your profile.

Live chat privacy queue Use live chat 24/7 after logging in and choose Privacy from the topic list. We can help you find Account > Profile > Privacy, correct contact details, or check whether a wallet receipt is attached.
WhatsApp account check Message our WhatsApp desk from 09:00 to 23:00 WIB for ownership checks before data changes. We verify your account email, phone number, and recent QRIS or GoPay reference before actioning a request.
Email privacy request Send privacy requests to [email protected] with your account username and the data you want checked. We respond with the next account step instead of asking you to repeat sensitive details in chat.
HANDLING PRACTICE

How We Handle Account Privacy

Privacy controls are built into the account flow rather than placed in a separate document only.

Account data collection

During registration we collect your username, contact detail, password marker, and region setting. We use it for login, account recovery, support matching, and to decide whether access is allowed where local law permits.

Wallet record handling

DANA, OVO, GoPay, and QRIS references are stored as transaction records, not as open wallet access. Our finance queue uses them to match deposits, withdrawals, refund checks, and disputed payment tickets.

Cookie choices

Cookies keep your session active, remember device preferences, and flag repeated failed logins. You can clear browser cookies at device level, then return to Account > Profile > Privacy to refresh account-side settings.

Device and login security

We record device type, browser, IP range, and login time to detect account takeovers. If a new device appears, support may ask you to confirm your phone number before restoring full account access.

Game-session records

Rounds in Blackjack, Aviator, Super Bingo, and Mega Fishing create timestamps, stake records, and result logs. We keep these records to resolve balance questions and to audit game-provider statements tied to your account.

Retention and correction

We keep account and payment records only as long as needed for security, settlement, dispute handling, and legal duties. Ask support to correct inaccurate profile data or start a deletion request from the privacy menu.

Questions About Your Privacy Policy Rights

These answers focus on privacy choices you may need before opening an account or after a wallet transaction. If your request involves a balance, withdrawal, or game round, we still handle it through the Privacy Policy when personal data, device records, or payment references are part of the check.

We collect your username, contact detail, password marker, region setting, device signal, and registration time. We use those details for login, recovery, account security, support matching, and access checks where local law permits.

We keep wallet references to match deposits, withdrawals, refunds, and payment disputes to the correct account. The record helps support confirm ownership without asking you to resend the same receipt across multiple channels.

Yes. Go to Account > Profile > Privacy or contact live chat and tell us which detail is wrong. We may verify your phone number, email, or recent wallet reference before applying the correction.

Cookies keep you logged in, remember display choices, and help detect repeated failed login attempts. You can clear cookies in your browser settings, then sign in again and refresh privacy choices inside your account.

We share only the data needed to run a specific task, such as game-session settlement, QRIS confirmation, or fraud screening. Providers do not receive full profile access unless the request requires account ownership verification.

Email [email protected] or use live chat after logging in. Include your username and the data category you want, such as wallet records, login records, cookie choices, or support messages.

We keep privacy request records long enough to prove what was asked, what was verified, and what action we took. Retention may be longer for payment disputes, security incidents, or legal duties.